What Sort of Information Do We Hold?
- Contact information (name, email, phone, address)
- Transaction data
- Technical data (IP address, browser type, device information)
- Usage data from analytics
- Marketing and communications preferences
- Payment processing information via our payment providers
What We Do with the Information We Gather
We use your information to:
- Process and fulfill your orders
- Manage your account
- Send transaction emails
- Improve our products and services
- Analyze website performance
- Comply with legal obligations
- Send marketing communications (with consent)
- Prevent fraud
Sharing Your Data
We share data with:
- Shopify (our e-commerce platform)
- Payment processing partners
- Linnworks (order fulfillment)
- Google Analytics and Plausible Analytics (website analytics)
- Delivery partners
- Law enforcement (when required by law)
Security
We implement appropriate security measures to protect your data, including:
- SSL encryption
- Access controls
- Regular security assessments
- Secure data storage
- PCI DSS compliance for payment processing
- Staff training on data protection
How We Use Cookies
We use cookies for:
- Essential website functionality
- Shopping cart management
- Session management
- Analytics and performance monitoring
- Marketing (with consent)
Our analytics providers (Google Analytics and Plausible) may also set cookies to help us understand website usage.
Links to Other Websites
Our website contains links to other websites. This privacy policy applies only to our website. We encourage you to read the privacy policies of any external sites you visit through our links.
Keeping You Informed About Our Products & Services
With your consent, we may:
- Send you promotional emails
- Contact you about new products
- Share relevant offers
- Notify you about sales and events
You can opt out of marketing communications at any time.
Controlling Your Personal Information
You have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Object to processing
- Data portability
- Withdraw consent
- Lodge a complaint with the ICO
Contact us to exercise these rights.
GDPR Compliance
We comply with GDPR requirements by:
- Processing data lawfully and transparently
- Collecting only necessary information
- Keeping data accurate and up to date
- Storing data securely
- Respecting data subject rights
- Maintaining records of processing activities
- Reporting data breaches when required
For privacy inquiries, contact:
Email: sales@selecthardware.co.uk
Address: Hayes Park, The Hayes, Lye, Nr. Stourbridge, West Midlands DY9 8RS UK
Phone: +44 (0) 121 561 6070
